General enquiries about your policy
Questions about your certificate of insurance, changing details, cancelling, or an existing claim go to Butter, who administer the policy day to day.
support@butterinsurance.com.auSupport
Emergency and 24/7 assistance
If you're sick, injured or in trouble while you're away, call the assistance team before you incur major costs. Someone answers at any hour, any day.
Everything that isn't an emergency
Two different teams, depending on whether your question is about the policy itself or about the trip you're planning.
Travel at 60
Call us for help with your booking, or if you'd like a hand choosing the right cover before you buy. We're open 7 days, 9:00am to 5:00pm AEST.
1300 414 198Documents and your account
Your policy paperwork and your account both live with Butter.
Your policy documents
- PDS — InternationalPublished 1 May 2025
- TMD — InternationalPublished 30 August 2024
- PDS — Within AustraliaPublished 24 October 2025
- TMD — Within AustraliaPublished 1 April 2024
- PDS — Annual Multi-TripPublished 9 March
- Automatically Covered Pre-Existing Medical Conditions
- Your Duty to Take Reasonable Care Not to Make a Misrepresentation
Need to lodge a claim? Read the step-by-step claims guide.